Frequently Asked Questions

Digital document signing works by using electronic signatures to verify the identity of signers and their intent to sign a document. When you sign a document with SignatureMills, we create a unique digital fingerprint of the document and your signature, which is then encrypted and securely stored. This process creates a tamper-evident seal that can be used to verify the authenticity of the document and signatures.

Yes, electronic signatures created with SignatureMills are legally binding in most countries. Our platform complies with major e-signature laws including ESIGN and UETA in the United States, eIDAS in the European Union, and similar laws in many other countries. Each signed document includes a detailed audit trail that can be used to verify the authenticity of signatures in court if needed.

You can sign virtually any type of document with SignatureMills, including contracts, agreements, NDAs, offer letters, invoices, and more. Our platform supports PDF, Word (DOCX), Excel (XLSX), and image files (PNG, JPG). All non-PDF files are automatically converted to PDF for the signing process.

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. For Enterprise customers, we also offer the option to pay by invoice. All payments are processed securely through our payment processor.

Yes, you can upgrade or downgrade your plan at any time through your account settings. When you upgrade, the new features will be available immediately, and you'll be charged a prorated amount for the remainder of your billing cycle. When you downgrade, the changes will take effect at the start of your next billing cycle.

You can cancel your subscription at any time through your account settings. Go to Settings > Billing > Cancel Subscription. Your account will remain active until the end of your current billing cycle. After cancellation, you'll still be able to access your documents, but you won't be able to send new documents for signature.

Yes, you can customize the signing experience with your company's branding, including logo, colors, and custom email templates. This feature is available on the Enterprise plan. You can also add custom fields to your documents, such as text fields, checkboxes, and dropdown menus, to collect additional information from signers.

Yes, you can create reusable templates for documents that you send frequently. Templates allow you to pre-place signature fields, text fields, and other form elements, so you don't have to set them up each time. You can also save signer information in your address book for quick access when sending documents.

Yes, you can send documents to multiple signers and specify the order in which they should sign. You can choose between sequential signing (signers sign in a specific order) or parallel signing (signers can sign in any order). You can also add cc recipients who will receive a copy of the signed document but don't need to sign.

Yes, SignatureMills is compliant with major e-signature regulations worldwide, including ESIGN and UETA in the United States, eIDAS in the European Union, and similar laws in many other countries. We also comply with data protection regulations such as GDPR and CCPA. For specific compliance requirements, please contact our sales team.

SignatureMills offers multiple methods for verifying signer identity, including email verification, SMS verification, and knowledge-based authentication (KBA). For higher security requirements, we also offer ID verification and digital certificates. You can choose the appropriate level of verification based on your specific needs and the sensitivity of your documents.

SignatureMills maintains a comprehensive audit trail for every document, which includes details about who signed the document, when they signed it, their IP address, and other relevant information. This audit trail is tamper-evident and can be used to verify the authenticity of signatures in case of a dispute. We can also provide expert testimony if needed for legal proceedings.